FAQ


Q: When will my order arrive?

After placing your order, your order will receive full tracking information via email and/ or SMS text. Please allow 1 - 3 business days for your order to be processed.

For domestic orders in the United States, please allow 3 - 5 business days for delivery.

For International orders, please allow up to 14 - 20 business days for delivery.

 

Q: As an international customer, will I have to pay an import Tax upon placing my order?

No. There will be no charge of import tax on the Icemansociety website; however, please note that international shipments are subject to additional customs and import tax fees based on your destination country, and you MUST follow all rules and regulations of your destination country. Therefore, Icemansociety will not be responsible for delays or additional fees that may happen. 

 

Q: What is the Return/Exchange Policy?

Icemansociety accepts returns/exchanges within 14 days of the date your order was delivered. If 14 days have gone by since you received your order, Unfortunately, we will not able to offer you a refund/exchange.

If you want to return/exchange your item, your item MUST be unused and intact, in the original package and in the same condition that you received it.

*All discount jewelry and customized jewelry are not accept for return/exchange.

Once your return/exchange is received and checked, we will send you an email to inform you that we approved your return/exchange or not. If your return is approved, then your refunds will be processed, and a credit will automatically be applied to your original method of payment.

*Please allow up to 7 business days to process your request after your return/exchange has been received by us.

*The customers will be responsible for the shipping and shipping costs for all returns/exchanges. Additionally, the shipping paid on return items is non-refundable. 

 

Q: Is the jewelry made with quality Gold/White Gold?

Yes, we only use 14-18k Yellow Gold Plated and 14k-18k White Gold Plated with brass base. All our products have been carefully checked for quality before the production.

*Our Yellow Gold/White Gold Plating Jewelry uses the electroplating which is the highest quality plating. We plated five times so this way of plating allows your yellow gold/white gold plated jewelry to last longer than any other gold plating you might be using before.

 

Q:  What if you have any questions that the FAQ page was unable to answer?

If you have any additional questions that are not answered in the FAQ page, please contact us through email directly. We will get back to you as soon as possible.

*Email: info@icemansociety.com